User Guides & Software Updates

We make regular improvements to our software based on customer feedback and expanding analytical capability.

All software versions, previous and current, require a purchased license to operate.

Tribometrics

Current Version: 2.24.0721

View purchasing information here.

This software requires a separate license.

Tribometrics is our industry-leading automatic quantitative assessment software for analyzing scratch and mar behavior.

Scratch Operating Software

Current version: 2.23.0414

  • Version 2.23.0414 2023-04-14

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    User Guide
    Revision Notes
    • Allows for additional configuration of scratch modes and machine configuration.

  • Version 2.22.1018 2022-10-18

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    User Guide
    Revision Notes
    • Fixes an issue that caused data capture rates to be saved at double the selected data.
    • Moves default scratch data file save location from application configuration directory to the desktop.

  • Version 2.22.0914 2022-09-14

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    User Guide
    Revision Notes
    • Revised data format - requires an update to Tribometrics and the Test Data Viewer

  • Version 2.22.0808 2022-08-08

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    User Guide
    Revision Notes
    • Fixes to depth acquisition
    • Revised data format - requires an update to Tribometrics and the Test Data Viewer

  • Version 2.22.0402 2022-04-02

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    User Guide
    Revision Notes
    • Fixes an issue where saving test data could lead to operating software crashes
    • Adds support for Non-Contact Profilometer Sensor
    • Profilometer may be incompatible with certain contrast-style data files

  • Version 2.8.21.1007 2021-10-07

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    User Guide
    Revision Notes
    • Fixes an issue where saving test data could lead to operating software crashes
    • Adds support for Non-Contact Profilometer Sensor
    • Profilometer may be incompatible with certain contrast-style data files

  • Version 2.21.8.00403 2020-04-03

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    User Guide
    Revision Notes
    • Fixes issues with capturing data from the High Fidelity Contact Depth sensor
    • Adds programmable strain-rate repetitive indenter test

  • Version 2.8.008 2019-06-15

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    User Guide
    Revision Notes
    • Fixes several machine communication issues
    • Adds support for material database

  • Version 2.6.4 2019-01-16

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    User Guide
    Revision Notes
    • Updates the user guide with the latest user guide version
    • Fixes an issue where the splash screen could cause the system to hang on user input.

Test Data Viewer

Current Version: 3.23.0114

This software is free for any distribution and use. The intention of this package is to allow you to share your scratch data files with others for review and analysis.

  • Version 3.23.0114 (January 14, 2023)

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    Revision Notes
    • Adds support for new data format.

  • Version 3.22.0914 (September 14, 2022)

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    Revision Notes
    • Adds support for new data format.

  • Version 3.22.0808 (August 8, 2022)

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    Revision Notes
    • Adds support for new data format.

  • Version 3.20.0311 (March 11, 2020)

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    Revision Notes
    • Fix several bugs in display.

  • Version 3.19.1122 (November 22, 2019)

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    Revision Notes
    • Add support for viewing VSA and Tribometrics files.
    • Add support for comparing data files.

  • Version 3.0.4000 (November 7, 2019)

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    Revision Notes
    • Fixed issue that caused high starting load tests to not display.
    • Added support to display SCOF mean in standard display.

  • Version 3.0.2002 (February 11, 2019)

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    Revision Notes
    • Fixed some display errors for certain types of older data files.

  • Version 3.0.1007 (November 13, 2017)

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    Revision Notes
    • Initial release of 3-series software.
    • Support for test projects, including multiple samples and image scans or image captures per-project.

Equipment Warranty & Service

All equipment is warranted for manufacturer's defects for 12 months after acceptance. Warranty service is provided via email, phone call, or onsite or return maintenance (per our discretion). The basic warranty includes a single onsite installation and training visit, that is scheduled after delivery but prior to acceptance when you make your initial purchase. For some equipment, onsite training and installation may be waived for reduced equipment price.

We offer basic email and phone service regarding equipment usage and basic maintenance on an as-available basis for 60 months after acceptance.

  • Warranty Options

    Extended Service

    We offer a variety of extended warranty services including onsite maintenance, onsite training, and return (factory) maintenance.

    Basic Extended Warranty

    This warranty entitles you to business-hours response for troubleshooting and usage questions, within 2 business days, via phone or email, for all equipment issues. It also provides for discounts on onsite and return maintenance. The warranty may be purchased in one, two, or three year blocks. Onsite maintenance is scheduled within six weeks.

    Extended Warranty

    This warranty entitles you to business-hours response for troubleshooting and usage questions, within 2 business days, via phone or email, for all equipment issues. It entitles the owner to one free service call for maintenance, calibration, troubleshooting, repair, or training per calendar year. It also provides for discounts on onsite and return maintenance. The warranty may be purchased in one, two, or three year blocks. Onsite maintenance is scheduled within one week.

    Emergency-Basis Warranty

    This warranty entitles you to business-hours response for troubleshooting and usage questions, within 2 business days, via phone or email, for all equipment issues. It entitles the owner to one free service call for maintenance, calibration, troubleshooting, repair, or training per calendar year. It also provides for discounts on onsite and return maintenance. The warranty may be purchased in one, two, or three year blocks. Onsite maintenance is scheduled within one week.

    On-Demand Maintenance

    We offer hourly rates with response times in 2 business days for email or phone. We offer onsite response times within six weeks, one week, or next day. Please contact us for more information.